Returns & Refunds Policy
Last updated: 25/03/2025
At V4N5, we pride ourselves on building high-quality, handcrafted campervan furniture. As most of our products are custom-made to order, our returns policy is slightly different from typical online shops. Please read the information below carefully before placing your order.
🛠️ Custom & Made-to-Order Products
Most of our products — including Rock 'n' Roll beds, slat beds, and upholstered cushions — are built to order or customised to your specific van layout, material, and fabric choices. For this reason:
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Returns are not accepted for change of mind or ordering errors
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Refunds are not available once production has started
If you’re unsure about dimensions, fittings, or options, please contact us before placing your order — we’re happy to help.
🚚 Damaged or Faulty Items
If your item arrives damaged or has a manufacturing fault, we’ll make it right.
To report an issue:
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Contact us within 7 days of delivery
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Provide a brief description of the issue
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Attach clear photos of the damage or fault
We will review your case and either:
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Arrange a repair or replacement
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Offer a partial refund or full refund, depending on the issue
💳 Refunds
If a refund is approved:
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It will be issued to the original payment method (via Stripe)
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Please allow up to 5–10 working days for the refund to appear in your account
🧾 Cancellations
Orders can only be cancelled before production begins. Once your custom build has started, we’re unable to issue a refund.
If you need to cancel an order, contact us as soon as possible at V4N5campers@gmail.com.
📦 Return Shipping
In the rare event that we ask you to return an item, we’ll provide return instructions. Depending on the situation, you may be responsible for return shipping costs.
👋 Need Help?
If you have any questions about this policy or want to check details before ordering, feel free to reach out: